Oliver Brown (“we”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why, and how we handle it.

1. What we collect

We collect personal information when you place an online order, create an account, join our loyalty program, make a payment, or contact us. This may include:

• Identity data: first name, last name, date of birth
• Contact data: delivery and billing address, email address, telephone number, social media handles
• Transaction data: details of purchases and payments you have made
• Technical data: IP address, browser type, and browsing behaviour on our website, collected via cookies

Payment information. Payments are processed securely by Square. We do not store your credit card or bank account details on our systems. Square’s handling of your payment data is governed by its own privacy policy, available at squareup.com/au/legal/privacy.

2. Why we collect it

We use your personal information to: process and deliver your orders; manage your account and loyalty program membership; process payments and prevent fraud; respond to enquiries; and, with your consent or as permitted by law, send you marketing communications about our products and offers.

3. Marketing

If you have opted in or purchased from us, we may send you marketing emails or messages. Every message includes an unsubscribe option, and you can opt out at any time by clicking unsubscribe or contacting us. We comply with the Spam Act 2003 (Cth). We do not use your payment information for marketing.

4. Who we share it with

We may share your personal information with third parties who help us operate our business, including delivery and courier providers, our payment processor (Square), IT and website hosting providers, and email and marketing platforms. We only share what is necessary, and we do not sell your personal information.

5. Overseas disclosure

Some of our service providers, including Square, store or process data outside Australia (including in the United States). Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Cookies

Our website uses cookies to enable core functionality, remember your preferences, and help us understand how the site is used. You can disable cookies in your browser settings, though some features of the site may not work as intended.

7. Security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure systems and restricted access. We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or de-identify it.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and will not charge you for making a request.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Contact us

Oliver Brown
29/38-46 South Street,
Rydalmere, NSW 2116
digital@oliverbrown.com.au
02 9898 0360

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.